REFUND & RETURNS POLICY
Dear valued customer,
We trust that our products always meet your standards, and thus, you may not have to refer to our Return and Replacement Policy. However, in the rare event that you need to initiate a return or exchange, please find our policy detailed below.
- You can initiate your Return/Exchange request by email us at care@jalclothings.com.
- Orders can be returned or exchanged within 3 days of receiving the order.
- Exchange and Replacement are only allowed for sizes incorrect, or defective products. If the desired size is unavailable, we will proceed with a refund to the original payment method. If you prefer a different product for exchange, please contact our customer support team for assistance.
- Returns and refunds are accepted for product quality issues, incorrect products, missing items, or unavailability of the required size.
- A video showing the product being opened is required for claims related to missing or damaged products.
- Replacement or return will only be accepted if the product is unused and the tags remain attached. Additional information or images may be requested by our team to assess your return request.
- To avoid the inconvenience of returns and exchanges, please refer to the size chart on each product page for selecting the correct size.
- Jalclothings provides a Reverse Pickup option for most pin codes in India. If the Reverse Pickup service is not available in your area, you may be asked to ship the product back to us and provide the tracking details via email. We will reimburse the shipping cost up to INR 99.
- Refunds for prepaid orders will be processed once the product is received at our warehouse, and the amount will be refunded to the original payment method within 7-10 working days. For COD orders, refunds will be issued in the form of a COUPON CODE only, valid for one month.
- Products purchased using the COD COUPON CODE are not eligible for refund or return. Exchanged orders and orders with free products or from clearance sales are also not eligible for refund or exchange. Any discounts applied to the order will be adjusted in the refund amount accordingly.